Frequently Asked Questions
What is ACTS?
ACTS is a tool we built for churches. It reads each benevolence request, weighs it inside your church's own policy and fund, recommends a next step, and follows through — in minutes. A person on your team approves every decision, and it never moves money. One person carries the capacity of ten, so caring people stay in front of the families who need them.
Do we need to be tech-savvy?
No — you don't need IT staff, and there's nothing to install or babysit. A setup wizard tailors ACTS to your church's own policy and fund, with no install or setup fee — it's built into your subscription and we host, maintain, and upgrade it for you. Your benevolence team and pastors just review what ACTS prepares and say yes. A real person is always a message away.
Will ACTS replace our staff or talk to families without us?
No. ACTS does the reading, sorting, and drafting, but nothing goes out and no money moves without a person's explicit yes. It gives one staff member the capacity of ten so caring people stay in front of families — it never decides for you and never replaces your staff.
How much does it cost?
One simple subscription, priced to your church's size — contact us for pricing. No install or setup fee: we host, maintain, and upgrade it. Unlimited seats, cancel anytime. See pricing →
Is there a contract?
No long-term contract. Monthly runs month to month — cancel anytime and it runs to the end of the billing period.
Who is Grace & Light Holdings LLC?
A faith-driven, veteran-built company founded by Mitch + Shay — a retired United States Marine Corps First Sergeant and co-founder partner — serving churches and the families they care for. Faith shows through the work, and profits build toward Trauma Sanctuaries.
More questions, straight answers
How fast can we get started?
After a free 30-minute call, ACTS is usually tailored to your church and ready within a few days. We move at your pace, not a sales quota.
Does ACTS ever move money or give on its own?
Never. ACTS recommends and prepares; your team makes the call and your church disburses the funds. No payment ever happens without a person's explicit yes.
What do you do with our information?
We collect only what we need to serve your church and the families you care for, and we never sell it. See our privacy policy for the plain-language version.
Do we have to share your faith to work with you?
Come as you are. Our faith shows in how we treat you and the work we do — not in anything we ask of you.
What kinds of churches do you work with?
Churches whose benevolence teams and pastors carry too much alone — from smaller congregations to large and multi-site churches. Plans scale by size. See who we serve →
How do we reach a real person?
You get Mitch or Shay — every time, not a ticket queue. Reach us here →
Questions about the Ready-Made Systems kits
What's included in a kit?
Each kit is scripts, templates, and AI prompts built for that specific job — see the exact contents on each kit's own page. Download once, use forever. See the kits →
How do I get my kit after I pay?
You get access as soon as checkout is complete — no waiting, no shipping.
Can I get a refund?
Kits are one-time digital downloads, not subscriptions — no refunds once delivered. If something's missing or wrong, reach out and we'll make it right.
Do I need any special software?
No. Everything is plain scripts, templates, and prompts you drop into the tools you already use — no new software, no account required.
Give your caring people their time back
Pick the plan that fits your church, or book a free 30-minute call — no fee, no pressure. We'll show you exactly what ACTS would carry for your benevolence team.